Deliveroo - Our COVID-19 advice for you

The latest from the UK government

The Chancellor has just announced additional support for businesses affected by lockdown, but not outright closed.

As ever it’s important to maintain hygiene standards with hand-washing (‘hands’), make sure customers and staff are wearing masks (‘face’) and also allow for safe distancing (‘space’) in your business. Important changes to be aware of:

To company with Test and trace measures, you’re advised to display the official NHS QR code, create yours here
From 24 September, dine-in and Pickup can only stay open until 10pm
To avoid you having to turn away customers, we’re disabling Table Service and Pickup options for a few minutes before 10pm

You risk incurring a fine of up to £10,000 if you do not comply with these measures.

Find out more

Make the most of your opening hours

The latest measures mean you could be losing out on some of your normal dine-in opening hours.

If you’re usually open later for dine-ins, why not try extending your Delivery opening hours?

Find out how to update your opening hours

An extra layer of protection

By now, you’ve likely got your Test and Trace solution figured out.

As well as making sure you’re using the NHS QR code, we’re committed to supporting your efforts - with contact tracing available on request for both Table Service and Pickup products.

More about Pickup

20K restaurants around the world use Pickup to generate more sales, in addition to deliveries. From the beginning of UK lockdown, customer order collections have more than doubled. Pickup gives you a chance to meet your Deliveroo customers and grow your in-store orders, with a lower standard commission.

Use all of your existing devices
Create a relationship with customers

Find out more

Socially-distanced high fives AKA customer tipping

We’ve made some changes to our app, allowing customers to give you (and the rider) a tip as part of their payment.

Learn more here

Running a delivery-only kitchen

It’s our business to make sure you and your staff, as well as riders and customers, are being looked after. As part of this, we’ve moved to weekly payments.

For some of our partners, it’s become more viable to open for deliveries than for dine-in, read our guide.

Deliveroo’s work with the UK government

Ahead of the Chancellor's Winter Economic Plan Deliveroo and some of our leading restaurant partners wrote to the Government to outline the key priorities for the sector, including extending the VAT reduction on restaurant food, and supporting staff facing reduced hours.

The Chancellor has since backed both these ideas. You can read the letter here. You can also read our policy paper and letter to the PM on evictions.

Great deals on PPE and hygiene products

We've heavily reduced our Deliveroo packaging costs and our food procurement team is actively supporting restaurants experiencing supply chain issues, get in touch with the team. You can also order PPE bundles directly from our webshop.

Our food procurement isn't designed to make a direct profit - we help source your supplies, leveraging our scale and contacts on your behalf.