Our COVID-19 advice for you
We take the safety of our restaurant partners, riders and customers incredibly seriously. We're actively monitoring the Coronavirus (COVID-19) situation and are taking measures to keep our communities safe.
Deliveroo's policy paper to the UK government
Deliveroo has called on the Government to take urgent action on issues including rent, VAT, the furlough scheme and capital costs, to help restaurants that will reopen with reduced capacity due to the safety measures put in place to combat COVID-19. You can read the letter to the Prime Minister here that was signed by 90 restaurant partners and the full policy paper here. If you’re unable to find the information you need, we can help - email us at policyhelp@deliveroo.co.uk.
Table Service is now live
Sign up for a new, safer contactless dining experience from Deliveroo. Table Service allows you and your customers to stay safe by reducing contact between your staff and customers from ordering to tipping and payment.
Strategies to trade out of the pandemic including help with negotiations with stakeholders including landlords
During this period of uncertainty, we know that paying rent is and will remain, a key challenge for restaurant partners. We have partnered with law firm Goodwin and property consultant Shelley Sandzer to produce a series of practical guides that will support conversations with your landlord around your rent obligations. Our guides cover:
Donate meals to NHS staff
We’re bringing meals to NHS workers. If you'd like to donate meals to NHS staff battling Coronavirus, email heretodeliver@deliveroo.co.uk and we’ll reply with full details and next steps. We’re already working with a range of partners who have given generously so far to help make this possible. Thank you to: Pizza Hut, German Doner Kebab, ITSU and Neat Burger.
The new rules about face coverings
New rules published today (24/07/20) by the UK government makes wearing face coverings in shops mandatory. These rules apply to customers buying takeaway food and drink too, but don't apply to your in-house diners.
Your staff and anyone entering your premises to provide a service, like riders are not required to wear a face covering. We do however strongly encourage Deliveroo riders to wear a face covering.
We recommend you display instructions to wear a face covering at the door or in the window of your business.
Helping you re-opening your business
It’s our business to make sure you and your staff, as well as riders and customers are being looked after. We’ve just changed payments to you from bi-weekly to daily payout to help your cash flow - read our daily payments from our FAQ. To keep us all safe, we’ve created guides for contact-free deliveries as well as guides for running a delivery-only kitchen.
