Better prep times and a simpler tablet experience
Thanks to your feedback we’ve improved our delivery technology and prep time estimates. We're already seeing a 42% increase in riders arriving within 1 minute of pick up time.
Our prep time estimates are more reliable than ever, which means you should begin preparing the food as soon as the order comes through.
Your new tablet experience
We are introducing a new, clearer, simpler and more intuitive tablet experience to help you better manage your orders. We hope to help reduce rider queues, and improve your operational efficiency.
How we've improved the ROM (Restaurant Order Manager) experience
- Stay organised with the new completed orders area
- Save time with the new colour coding system for simpler order management
- Smarter prioritisation of orders based on riders waiting, and proximity to pick up time
A new ROM and an improved algorithm
Over the past few months, we’ve been slowly launching small improvements to our logistics technology to help our riders arrive at your restaurant just in time. We’ve also improved the accuracy of our prep times based on real restaurant behaviour.
Changes to your daily operations
You should notice some changes with our improved prep time estimates, as well as more reliable pickup times. Aim for this pick-up time, as riders will arrive the moment the food is ready, which means fewer complaints about late or lukewarm food. So your customers get their food exactly when they expect.
Need help?
If you need help logging in to Restaurant Hub or want more information about the new features, head over to our Help Center to find the most frequently asked questions. To share feedback on the new ROM designs directly with us, please use this form.